Terms and Condition


www.TheShop.ae (the “Website”) is owned and operated by MRQ Trading and/or its affiliates and subsidiaries (together “we”, “us” or “MRQ Trading”) as the operate of TheShop.ae website.

MRQ Trading is a Sole Proprietorship Company LLC, incorporated under the laws of the United Arab Emirates, with commercial license number 4684475 and it’s registered at Al Ain City, United Arab Emirates.



Please read these terms and any other terms of use published on the website.
We may change the Website Terms and Conditions from time to time without notice to you by posting updated Website Terms on the Website, so please ensure that you check regularly for updates. When you place an order through our website, you agree to the latest version of the Website Terms and Conditions published on our website. If a change in law means that we have to change our website terms after you place an order but before it is fulfilled, we are obliged to apply that change to your order. In all other cases, the version published at the time of your order will apply. If you do not agree to abide by the Site Terms, you must not use the Site.



We aim to make the Site and associated services available to as many people as possible. However, we require that you be at least 18 years old and legally able to:
• Make payment through one of the types of payment channels accepted by us.
• Agree to these terms and conditions.
• Enter into binding orders with us.
In addition, we can currently only deliver orders processed through this site to the United Arab Emirates. Please refer to the delivery section below. The Site is intended for your personal use or as gifts only and no commercial use is permitted. We reserve the right to refuse orders for which we suspect commercial use.



In order to avail the features and services of this Website, you may either use the Website on a “register as guest” basis or create an account and register your details. It is your responsibility to continually ensure that any personal and payment details you provide to us are valid, accurate and complete. Keep your account details and password confidential and secure. We are committed to complying with our Privacy Policy but are not responsible for any loss you incur as a result of misuse of those details. By registering or submitting an application on the Site, you warrant that you meet the eligibility criteria set out above and that the information you provide is your own and accurate in all respects. Commercial entities are not eligible to register with us.



Please refer to our Privacy Policy for details on how we deal with your data.



When you place an order, and subject to your rights to cancel or return products, you commit to purchasing the products described in that order, at the stated price including any delivery charges, cash handling charges, taxes and duties where applicable.
Orders are subject to our acceptance, which we may withhold in our sole discretion including for reasons such as ineligibility, inability to confirm payment authorization, suspected fraud, and shipping and stock availability limitations. The product in your website cart is not reserved until your order is paid for.

The Website may contain or provide information regarding the availability of goods. This information can be used to estimate the likelihood that the product will be immediately available when an order is placed. Unfortunately, we cannot guarantee that a product with advertised availability will actually be available immediately, as stock can change significantly throughout the day. In rare cases, a product may be in stock when an order is placed but sold out by the time we process the order. If this happens, we will notify you.
Receipt of your order will be confirmed via email. Once the order is confirmed, it will be deemed to have been concluded in Al Ain, United Arab Emirates.



We currently accept the following types of electronic payment for orders placed on our website: for example, credit cards, direct or prepaid debit cards (Visa and MasterCard), online and payment upon receipt. Unless you have chosen to pay by cash on delivery, payment will be collected at the time of placing your order. Additional shipping fees apply for cash payments on orders. This amount will be paid upon delivery of your order and will be added to your order total. By entering payment details on our website, you warrant that you are duly authorized to pay using those details. We reserve the right to refuse orders without any liability to you when we believe that payments are not authorized, the payment method is invalid or when we believe that you are not authorized to use it to avail the relevant type of product.

When you make a purchase using a payment method in a currency other than AED, payment will be subject to the currency exchange rate and/or payment fees applied by your card issuer at the time of payment.



Prices on the Website are displayed in UAE Dirhams and exclude any services you may choose to pair your purchase with such as gift wrapping, delivery costs, cash handling fees, taxes or customs duties to which your purchase may be subject. Any such additional costs will be displayed prior to final check-out.
The destination you request that we deliver the Products to and the delivery method you choose will determine the applicable delivery charges, taxes and duties (if any). Please refer to our delivery section for more details on delivery options.
Although we make every effort to ensure that the prices displayed on our website are correct, errors may occur.



From time to time, we may make promotional offers available on the Website and in such cases specific terms and conditions will apply. These offers may be time-limited and orders may not be eligible if they are not fully processed by you within the specified time period.
Special offers may not be combined with other promotions, offers and coupon codes unless specifically stated otherwise. We reserve the right to modify or terminate the promotion at any time without prior notice.



We currently deliver orders placed through the website only to addresses within the United Arab Emirates. A variety of order delivery/collection methods are available as listed below. However, we continually strive to improve the customer experience and may offer additional methods of delivery or pickup through our shopping channels. Please check back frequently to see if other options are available. Regular delivery timelines range from 1-3 days depending on your location for delivery to your desired address in the UAE. However, for some reasons beyond our control, it may take longer.



If a product in your order is received damaged or is not what you ordered, please arrange to return the product to us using the returns process. The product must be returned in the same condition you received it within 3 days of receipt for a full refund, including, where applicable, original order delivery charges, cash handling fees and taxes. Replacement or repair may be available. Defective products may also benefit from a manufacturer’s defect warranty. See below for more details.



It applies to products purchased through the website (TheShop.ae) only. It does not apply to products that were previewed and purchased directly from the store, taking into account the conditions stipulated below are met. You must also contact the store team in advance to express your desire to return on the number 00971504493922 or email help@theshop.ae and mention the reasons for the return (just for information purposes).



• All products to be returned (including promotional gifts accompanying the order, if any) must be returned within 3 days of receiving the order.
• The original invoice or a copy must be submitted.
• It must be unused and in good condition.
• It must be in its original packaging, including the carton and other accessories, as it was received. Returned products will not be accepted without the box and accessories that were included with the product.
• The customer bears the cost of delivering the product to be returned.
• We reserve the right to monitor returns and refuse orders from customers with excessive return levels. However, nothing in the returns section is intended to affect any consumer rights under UAE law.

Note: The warranty is only on some products provided by the same agent who owns the product from our partners.



By placing an order through our website, you acknowledge and agree that full responsibility for the products rests with the manufacturer and that we do not accept any product liability in respect of such products except as set out in the Returns section in relation to returning products and refunding the price paid (where applicable). that).



Title to the Products in your order will transfer to you on the later of the day on which you: (i) pay us in full for those Products; or (2) the day you receive the Products. The risk in the products in your order passes to you upon delivery to the address detailed in the order.



Your use of the Site and its Contents does not grant you any copyright, design, trademark or other intellectual property rights relating to the Content (as defined in the Content section below), including our software, HTML or other code contained in the Site. All such content, including the trademarks, designs and related intellectual property rights mentioned or displayed on this Site, is normally protected by national and international intellectual property laws and treaties. You are permitted to use Content only as expressly authorized by us or the licensor of such Content. Any reproduction or redistribution of the Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, linking to, commercially exploiting, copying and use of the above material on any other server or location or support publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing the Content for your personal use. No right, title or interest in any downloaded content is transferred to you as a result of any downloading or copying.



In addition to the intellectual property rights listed above, “Content” is defined as any graphics or photographs, including all rights to images, sounds, music, video, audio, layout or text on this Site. We have made every effort to ensure that the information on the Site is accurate and complete but we cannot promise that the content is error-free. We also do not promise that the functional aspects of the Site or the Content will be error-free or that this Site or the servers that make it available are free of viruses or other harmful components. We always recommend installing up-to-date virus checking software.



By submitting a review you agree to be solely responsible for the content of all information you contribute. You also grant us the right to use any content you provide for our own purposes including republishing, translating, editing, copying and distributing the information in any form or media.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy or other personal or proprietary right. You also agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Website. We reserve the right, at our sole discretion, not to post or remove any comment including those which we believe may be unlawful, defamatory, racist or libelous, incite hatred or violence, or are harmful to persons, institutions, religions or the privacy of persons. , which may cause harm to minors, damage trademarks, patents and copyrighted content, contain personal data, or incorrectly use the medium to promote and advertise a business. This website is available to the public and therefore information that you consider confidential should not be published on this website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.



Our website contains hyperlinks to websites or other resources operated by third parties. We are not responsible for the content, accuracy or availability of any pages not found on our site. We are not responsible or liable, directly or indirectly, for the privacy policies of such websites, including (without limitation) any advertising, products, materials or other services on or available through such websites or resources, nor for any Damage or loss. or crime arising out of or in connection with the use of or reliance on any content, goods or services available on such external websites or resources.



At the time of publishing on our website, all product descriptions are believed to be accurate. We also strive to display the products on our website as accurately as possible, but colors and resolution may vary depending on your display. All measurements and weights are approximate.



Except as otherwise set out in these Website Terms or as required by applicable law, we make no commitment, undertaking or warranty and make no other terms, express or implied, in relation to any matter, including, e.g. Without limitation, the merchantability and suitability of a particular product. USE, PURPOSE OR NON-INFRINGEMENT OF SITE MEMBERSHIP, ANY CONTENT OR ANY PRODUCTS PURCHASED THROUGH THE SITE. YOUR USE OF THE SITE IS AT YOUR SOLE RISK AND IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. We reserve the right to restrict or terminate your access to the Site at any time. Except as required by law, we make no warranties that access to the Site will be uninterrupted or error-free; that the Site will be secure; that the Website or the server that makes the Website available will be free of viruses; Or that the information on the Site will be correct, accurate, adequate, useful, timely, reliable or complete. . If you download any content from the Site, you do so at your own discretion and risk. You will be solely responsible for any damage to your computer or loss of data that results from the download of any such content. NO ADVICE OR INFORMATION OBTAINED BY YOU FROM THE SITE SHALL CREATE ANY WARRANTY OF ANY KIND. We are committed to respecting individual rights including, but not limited to, moral, cultural and religious rights as stipulated in applicable law in the United Arab Emirates.



No failure to exercise or any delay by either party in exercising its rights or remedies under these Website Terms shall be construed as a waiver thereof. The rights and remedies provided in these Terms are cumulative and do not exclude any rights or remedies provided by law.



If any provision of these Website Terms is held to be illegal or unenforceable, the remaining Website Terms (or parts thereof) will not be affected and will remain in full force and effect.



The terms of this website are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Abu Dhabi, and all disputes arising under this agreement are subject to the exclusive jurisdiction of the Abu Dhabi courts.



The Website Terms and Conditions were updated on January 27, 2024